Private Airport Transportation
Fixed Rates. Zero Stress. Pre-Scheduled, Reliable Transfers Between Your Accommodation And KOA / ITO
FAQs
Everything You Need to Know About Your Private Big Island Charter
What is the MAXIMUM group size?
Our passenger vans are 12-15 passenger models. We can accomodate a maximum of 14 guests per private charter.
Is this a guided tour?
NO. This is a private transportation charter providing a professional, commercially licensed driver only. The driver is responsible for safe navigation and adherence to your submitted itinerary but does not provide historical or geographical narration.
How is the charter scheduled, and what is the minimum booking time?
Charters are sceduled by the hour (starting at $125/hr), and the minimum booking time is 1 hour. You select your specific tart time, and your hourly rate adjusts automatically (Standard $125/hr vs. Late Night $175/hr).
What is included in the hourly rate?
Contact UsThe hourly rate includes the exclusive use of the van, a professional personal driver, all fuel costs, and taxes. It does not include driver gratuity, attraction admission fees, parking fees incurred during stops, or food and beverages.
Is the itinerary flexible?
Contact UsYES, the itinerary is flexible! You direct the driver. We require an itinerary submission at least 24 hours in advance to confirm the hours you've booked are sufficient. Once the charter starts, you have full control over the stops within your booked time.
How do I confirm my pick-up address and time?
You enter your full pick-up and drop-off address during checkout. Our office team will call you within 24 hours of your reservation to confirm your exact start time, pick-up location accessabilty and review your submitted itinerary.
Will I be charged extra for my pickup location?
Pickups originating outside the primary Kona region (e.g., Hilo, Volcanoes, Puna, Ka'u, Honoka'a, etc.) will incur a Remote Zone Surcharge to cover our vehicle positioning costs. This fee will be invoiced seperately after itinerary confirmation.
Is the van wheelchair accessible?
Contact UsOur standard Mercedes Sprinter vans are not wheelchair accessible (no lift).
Can I bring my own car seat?
Yes, you are welcome to bring and install your own approved child safety seats. We also offer certified Child Car Seats and Booster Seats for a small additional fee (purchased as an add-on during checkout).
What happens if my trip goes over the booked time?
If your charter runs longer than the hours you booked, the additional time will be billed at the standard hourly rate ($125 or $175) and charged to the card on file at the end of the service.
What if I'm prone to motion sickness?
Some roads on the Big Island can be winding. If you are prone to motion sickness, we recommend taking preventative measures prior to the tour for your comfort.We do have sick bags available if needed.
What is your luggage limit?
Book HereOur vans are designed to accommodate luggage for the maximum group size of 14 people. We kindly request that you inform us if your party has oversized equipment or significantly more luggage than one standard suitcase per person, so we can plan accordingly.
Can we consume food or alcoholic beverages in the van?
Book HereYou are welcome to consume food and non-alcoholic beverages. However, open containers of alcohol are strictly prohibited in the vehicle by law.
What is the cancellation policy?
We enforce a 24-hour cancellation policy. Bookings canceled within 24 hours of the scheduled start time are non-refundable.
Can I charge my devices in the van?
Our vehicles are equipped with charging ports. We recommend bringing your own charging cable and/or a portable charger for your devices.
How will I contact the driver on the day of service?
Your professional driver will contact you prior to your confirmed pickup time if needed.
Still have a question?
If you didn't find the answer you're looking for, or just want to chat about your upcoming adventure, we're here to help!
Hear From our guests
Reviews
Red Wish
March 28, 2025
This is a great tour. We got to see and learn so much that there is no way we could have if we had tried to cover it ourselves. Sam, our guide, was exceptional, both in terms of his knowledge and his ability to connect with his guests at a personal level.
The drive to the first stop is over an hour, but Sam talked us through the changing climate and associated flora, fauna, and landscape as we climbed to 10,000 feet above sea level. Then, the stops and attractions came thick and fast, each more fascinating than the other.
The tour is not physically strenuous, and we never felt rushed. The weather was beautiful, but it could get a little cool up at that altitude, so dress appropriately. They provide water and sodas and a picnic lunch at a beautiful spot.
Highly recommended!
Garry R
January 2025
We are here with friends from Vegas. First time out to the Big Island. We didn't even have to rent a car to see the whole Island!!
So great to see something not all commercial like VEGAS!! We had no idea Hawaii was such a geologically diverse place- we expected great beaches but there were gorgeous mountains, waterfalls, tropical rain forests, lava flows, even a BLACK SAND BEACH!! And there were even giant turtles on the black sand beach..
I recommend Wayfind Hawaii with their awesome Aloha Spirit! It's REAL too!
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